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Tenant Resources

Real Property Management Tri-Cities

Apply Online to Rent a Home

If you’re interested in leasing a home from Real Property Management Tri-Cities, it is best to first find a property you are interested in renting, then complete the online application.

Find a Rental Home and Apply

  1. Review the properties available to rent.
  2. Click on your desired property.
  3. Click Apply Online.
  4. Complete the Online Rental Application
  5. Pay Application Fee (part 2 of the Application).

Resident Benefits Package

At RPM Tri-Cities, all of our residents receive the added value and protection of our Resident Benefits Package.

Phone, Email, and Office Support - 5-days/week 9AM-5PM

Monitored and shared company text thread (and phone support for residents (509-572-5440) to communicate needs with property management team members.

Online Portal & Phone App + Electronic Document Storage

24/7 Access to manage rental payments, view ledger, obtain leases, pay with ACH or Credit Cards, and other important information on your account and property.

Advanced Maintenance Center

24/7 live access to emergency-hours technicians, while other companies just have voicemail. Access to an online portal where you can send videos and pictures of the issue allows the best technician to be assigned to the property to reduce communication errors. Email confirmation, including vendor name and details of work order, for your safety and security. Only use of reputable maintenance vendors. Online access to the work order portal where you can see the status of a work order.

Call 509-572-5440 during daytime hours and 509-380-9328 after hours to report an emergency issue.

Property Condition Reviews (Move-Ins, Move Out, During Residency)

In addition to the move-in and move-out property condition reviews that we do in conjunction with your lease, we include a preventative maintenance property condition review of your rental property as part of this resident services package that typically occurs approximately every 6 months.  During this, our property evaluator will inspect the areas that may be missed, such as leaks under sinks, running toilets, exhaust fan issues, exterior home issues, and more.  This helps keep the property in top shape and hopefully catches small issues before they become big!

On-Time Rental Payments Credit Reporting Benefit

Receive the benefit of positive credit reporting for all on-time rental payments to Experian’s RentBureau, building your credit score! A higher credit score for paying rent on time can have many other financial benefits.

Rental Reference & Mortgage Verifications

At ZERO additional charge, we take care of the administrative work to document your rental history to help you obtain the next place that you may rent or purchase. This feedback helps facilitate your application for your future home.

Carpet Cleaning Reimbursement Benefit

Upon successfully executing a lease renewal with RPM, you are eligible for a $50.00 reimbursement credit toward professional carpet cleaning with one of our preferred companies. This benefit is good one time in a 12-month consecutive time period. The rental account must be in good standing at the time of the reimbursement.

Pest Control Reimbursement Benefit

Receive up to $75.00 reimbursement credit towards a professional pest control with one of our preferred companies. This benefit is good one time in a 12-month consecutive time period. The rental account must be in good standing at the time of reimbursement.

One-Time Non-Sufficient Funds Fee Forgiveness

A one-time waiver of the NSF charge for a rejected payment. This benefit is good one time in a 12-month consecutive time period.

One-Time Late Fee Forgiveness

A one-time waiver of a late charge that is before the 10th of the month. This benefit is good one time in a 12-month consecutive time period.

Utilities Management

RPM will monitor the utility bills to ensure they go to the correct person and are paid for by the correct person. This avoids double payments or paying for landlord-responsibility invoices. Disclosure: your contact information will be shared with our service provider.

Home Buying Assistance Benefit

If you decide to purchase a home while you are a resident with RPM Tri-Cities as the managers, we will assist you in searching and negotiating terms on your new home with professional Buyers Agent representation with RPM Tri-Cities & one of our preferred partners. We will also provide you a $500 closing credit towards your rental ledger or as the Lender allows. Payable after recording and documents provided.

Maintenance Request

  • If you’re having non-emergency requests like: 

    A/C or heater stopped working

    The appliance is not working as expected

    Plumbing problems

    Hot water heater issues

    Garage/door issues

    Electrical issues

Report Emergency Issue

  • How do I know if it’s a Maintenance Emergency?

    Is water leaking uncontrollably?

    Is there a gas leak?

    Was there a fire?

    Are you locked out of your home?

    Maintenance Emergency: A condition that causes injury, threatens your health, or causes serious property damage, such as fire, broken gas line/leak, broken water line or flooding, no heat, or a lockout.

Additional Tenant Resources

Every tenant who signs a lease with RPM Tri-Cities will receive access to an online account. Your secure account is convenient and easy to access and provides useful features and information to maximize your rental experience.

  • Pay rent online
  • Request repairs and maintenance
  • Apply for a new rental property
  • Give notice to vacate
  • Access documents, forms, and checklists such as your lease and procedures
  • Communicate with the Real Property Management Tri-Cities team

New Tenants

Sign up and follow the prompts to access your account for the first time. Use the email address and the rental property address you provided during the leasing process. Your login information will be emailed to you. Contact our office if you need assistance.

The best way to pay your rent is to pay online. Paying rent online saves you the time and hassle of bringing a rent check to the office, assists you in paying on time, and is the most secure, accurate, and efficient payment method.

Simply log in to your tenant account and follow the prompts to make a single payment or set up recurring payments each month to ensure your rent will always be paid on time by the due date!

There are two ways to request maintenance or repairs.

  1. Log in to your tenant account and submit a maintenance request.
  2. Call our 24-Hour Maintenance Hotline at 509-572-5440 to request maintenance. If it is an emergency, please call us immediately. (Note: If the situation involves a serious water leak, locate the main water valve in your rental home and turn it to the off or closed position.)

Before Requesting Maintenance

For faster resolution, review the following list of suggestions before calling maintenance. You can also find helpful maintenance tips and advice in your tenant account.

Smoke detector won’t work when tested Monthly check and replace battery. Notify maintenance at once if not working.
Smoke detector beeps softly on and off Check and replace battery.
No power to plugs or switches Check breaker panel or fuse box. Check and reset.
Garbage disposal won’t work Push reset button on disposal or use allen wrench and turn.
No hot water Check thermostat on hot water tank. Is pilot light lit? Check breaker panel or fuses valve closed.
Hot water “TOO HOT” Check thermostat on tank and turn down.
Faucet or toilet leaks Turn off water fixture under sink, toilet at valve and notify maintenance.
Toilet plugged Try plunger. If still plugged call maintenance.
Sink plugged Remove hair from drain
Heater not working Check thermostat. Check button or pilot lights. Furnace covers on correctly? Is pilot light lit? Breaker tripped?
Dishwasher won’t drain Clean food out of bottom of dishwasher. Clean float. Rinse dishes before washing. Use jet dry once a month. Jet dry prevents hard water build up.
Refrigerator too warm or too cold Check thermostat, set correctly. Front and back grills clean. Clean out drain hole.

Pets AllowedSome of our rental properties allow pets. Homeowner preferences and insurance policies generally determine what type and how many pets are allowed.

To find a pet-friendly rental home, search the available properties and click Amenities and select Pets Allowed and if desired, select Fenced Yard.

Pet Application

Many Real Property Management Tri-Cities rental homes allow pets.

We welcome pets in rental homes that allow pets. However, we must ensure tenants are responsible pet owners and respect other residents in the area. Both landlords and tenants should be up-to-date on city ordinances controlling pet ownership and management. The following list of pet ordinances is not exhaustive, but it does cover the main questions pet owners and landlords are likely to have.

Real Property Management Tri-Cities’ Pet Restrictions
Each rental home managed by Real Property Management Tri-Cities may have unique restrictions for pets depending upon the type, number, and size of the pet. In addition, city pet ordinances limit the number of pets per pet owner, with exceptions for newborn pet litters. Most rental properties do not allow certain breeds of dogs, including Dobermans, Rottweilers, Chows, and Pitbulls, because property liability insurance policies will not cover injury caused by these breeds. Real Property Management Tri-Cities tenants who have pets are asked to maintain their own liability insurance in regard to their pets.

General Rules and Regulations
Most cities and counties have pet ordinances that all Real Property Management Tri-Cities clients must abide by as pet owners.  Below are common ordinances; however, check with Animal Control in your local area to make sure you understand and comply with all pet rules and regulations.

Normally, you must register your dog or cat with the city within a certain timeframe of acquisition, and the license tag must always be attached to your pet. Most pet licenses need to be renewed periodically.

Most city ordinances require a pet to be kept on a leash at any time the pet is off its owner’s residence, except when in officially designated off-leash city property. Dogs and cats in heat must be kept in a secure enclosure, preventing their exposure to any free-roaming males.

If your dog bites a person or another animal, city pet ordinances usually require you to notify the police or an animal control officer immediately and not leave the scene until an officer has authorized you to do so. Always assist the victim as needed and give your contact information to the victim.

City pet ordinances also usually require you to control your dog’s barking at all times, both day and night, and the police have the power to impound your dog if it is barking incessantly and you can’t be reached.

Whether by law or not, tenants should always clean up after their pets as a courtesy to others and the surrounding property.

As you prepare to move in, here are a few items to help ensure a successful stay. When you sign your lease, we will provide you with the information you need to enjoy and care for your new home and login credentials for your tenant account. Please keep this information handy for easy reference throughout your stay.

Move In Assessment

Within 5 days of moving in, go through your new home thoroughly, then email us a completed Inventory and Condition Form along with photos to visually verify the conditions you describe on the form.

Also note, the completed form stays in the leasing department and does not constitute a maintenance request. If, during your assessment, you find anything that needs maintenance, please submit a maintenance request through your online tenant account. We want you to enjoy your new home and will work with you to ensure the property is well-maintained.

Tenant and Owner Responsibilities

As a resident of a rental home managed by Real Property Management Tri-Cities, we want you to treat the home as if it were your own and be respectful of your neighbors.  Taking good care of the property also leads to a faster return of your deposit when you move out.

Your lease outlines your full responsibilities; however, below are some general responsibilities.

  • Keep the property clean and orderly, inside and out
  • Set up utilities in your name prior to moving in – electricity, water, gas, trash
  • Care for landscaping and exterior – lawn, and minor trimming and weeding of shrubs and flowerbeds, sidewalks (e.g., show removal), exterior light bulbs, window cleaning
  • Pest control
  • Complete minor and seasonal maintenance – changing light bulbs, furnace filters, refrigerator water filters, and batteries in detectors; maintaining water softener and purification systems; keeping vents clean
  • Comply with local, state, and Home Owner Association (HOA) property codes, rules, and regulations

Contact our office if you would like a referral for a vendor for the services listed above.

services7Owner Responsibilities

Real Property Management Tri-Cities and/or the owner of the rental home you lease are responsible for:

  • Ensuring the rental property is clean, safe, and ready for occupancy
  • Re-keying all doors leading to the outside for security
  • Complying with state and federal laws pertaining to required detectors in the home
  • Providing residents with a copy of applicable HOA rules

Rent Payment

You will receive a login for your own online account, where you can pay the rent each month. We encourage you to set up automatic, recurring payments to ensure on-time payment and peace of mind.

tenant_moveout_5

Maintenance Request

We want to ensure every rental property stays in great shape, and we encourage you to request maintenance when appropriate to possibly prevent larger issues or costly repairs.  When maintenance or repair is needed, log in to your online account or call our maintenance hotline.

Moving out can be a busy and sometimes stressful time. Real Property Management provides checklists and guides to help make your transition smoother, faster, and more organized.

You must give proper notice prior to vacating the property, as outlined in your lease. Real Property Management will conduct a move-out inspection only after all of your personal property has been removed and the property is fully cleaned. We consider you still living at the property until you return the keys (and garage door remote, if applicable) to our office. You will not be allowed to re-enter the home after all keys have been turned into the office.

To assist us in making refunds to you promptly, we ask that you review the security deposit section of the Residential Lease Agreement that you signed when you moved in. This will clarify the refund procedure and explain any additional charges which you may incur.

The better the condition of the property when you leave, the faster the deposit can be returned to you to the forwarding address you provide. If you vacate the property prior to the end of the lease term, you will still be responsible for paying the rent for the remainder of the lease; however, we will do our best to try and lease the property.

Long-Term Relationship

Our goal is to maintain positive relationships with both our property owners and tenants and ensure you are satisfied. If you are pleased with our service, we hope you consider our services again in the future. In addition, we encourage you to email us and offer to post a positive review or provide a testimonial for future marketing use.

Likewise, when you decide to move, buy a home or car, or get a new job, Real Property Management will support you by offering a payment history and providing you a letter of recommendation provided you have paid your rent on time and have taken care of the property.

The Neighborly Done Right Promise

The Neighborly Done Right Promise ® delivered by Real Property Management, a proud Neighborly company

When it comes to finding the right property manager for your investment property, you want to know that they stand behind their work and get the job done right – the first time. At Real Property Management we have the expertise, technology, and systems to manage your property the right way. We work hard to optimize your return on investment while preserving your asset and giving you peace of mind. Our highly trained and skilled team works hard so you can be sure your property's management will be Done Right.

Canada excluded. Services performed by independently owned and operated franchises.

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